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12-24-2012 11:52 AM
This has been working fine for 2 yeras with no problems. Now I get an error that says I need to insert a CD. I do not know what CD I am supposed to use so I click cancel. Then it tells me I need to have a solutioncenter.msi file. I found a link on this forum for that file. When I downloaded the msi file, it told me that I did not need it. But I still get the error message asking for it. What else can I try?
12-28-2012 02:44 PM
Is this the "file" you are referring to when you say "I found a link on this forum for that file. When I downloaded the msi file, it told me that I did not need it"?
If not, I recommend trying that file. If that IS the file that did not work, then I recommend uninstalling & reinstalling your current software as these types of errors happen because installation of a software application has not completed or a software application is attempting to repair itself because a file is missing or a registry entry was removed.
You can download the latest software & drivers for your printer from one of the links below:
Vista or 7: