Re: Some content missing from printed web pages using Photos... - Page 2 - HP Support Community

sisla · ‎05-08-2014

Windows Vista Home Basic, Service pack 2

No this problem does't occur when making copies. Printing pictures works fine. Even pdf-files seem to print out okay.

Thanks for helping out.

sisla · ‎05-08-2014

Also 32 bit operating system.

Jamieson · ‎05-08-2014

Which internet browser are you printing from? I would suggest trying to print from alternate browsers, such as Opera, Mozilla Firefox, Internet Explorer or Google Chrome, to see if there is any differences in the result.

Please let me know what happens.

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Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.

sisla · ‎05-08-2014

I don't think it's a browser related problem since it also occurs when printing microsoft word documents.

Jamieson · ‎05-09-2014

Hi sisla,

If the issue occurs in a word program, then it is most likely not the browser. I would recommend downloading and running the HP Print and Scan Doctor.

Please let me know what happens.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.

sisla · ‎05-09-2014

I've already tried that. HP print and scan doctor tells me everything is working just fine.:smileyfrustrated:

Billy_Boy · ‎05-10-2014

I tried printing the same pages on Internet Explorer 9 and they came out fine.

Jamieson · ‎05-12-2014

Hi sisla,

I would suggest Uninstalling the Printer Software.

Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would reinstalling, using the HP Photosmart C5100, C6100 and C7100 All-in-One Full Feature Software and Drivers.

Please let me know how that goes.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Jamieson · ‎05-12-2014

Hi Billy_Boy,

If the printer is functioning from your programs and Internet Explorer, then the issue appears to be in Google Chrome. Seeing as browser issues are not something we troubleshoot, I would recommend reinstalling Google Chrome. If that does not resolve the issue, I would recommend utilizing the Google Chrome Help Center.

Thank you for posting on the HP Forums.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Billy_Boy · ‎06-05-2014

My Epson 2400 prints the same web pages without any issues!

Blaming the problem all on Google doesn't seem fair.

What about using Google Cloud Print? Would that make any difference?

Some content missing from printed web pages using Photosmart 7520 e and Windows Vista

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