Note on archived topics.
01-30-2015 03:00 PM
I second the message of the guy who asked why HP can't fix this if we've all been having a problem for years.
Here's my variation: I am running Mountain Lion 10.8.5 on a laptop. I'm using HP Photosmart 8180 connected to laptop with a USB cable. I followed all the instructions on the HP site--delete old HP files, reinstalled from Apple Update, etc., got same message no matter what. I've shut everything down multiple times and restarted, messed around with the printer file in preferences, just as people suggested, reset printing system, etc.
As other people have mentioned, it prints just fine, but it doesn't want to see the scanner.
As a last resort, I deleted all the HP files from my laptop and then copied them back from my desktop computer, which runs the same OS. No change. Desktop computer scans fine, laptop doesn't.
02-11-2015 04:39 PM
I am running Mac OS 10.8.5 and using an HP Officejet 5610 All-In-One.
After not being able to scan and getting the "scanner could not initilize" message, I followed all of the troubleshooting methods listed here
none of which worked, I then completed the final step which was to uninstal all software and drivers, and then use Apple spftware update to reinstall. I followed this section on reinstalling
I then read at the FAQ on that second link where it says