Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Sprocket doesn't print. Android 7.
Replies (14)
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Highlighted
Tutor
Posts: 10
Member Since: ‎01-22-2017
Message 11 of 15 (672 Views)

Re: Sprocket doesn't print. Android 7.

Question! Did I recieve an older version of sprocket? I was on a waiting list to purchase this product. I should have gotten an up to date product.
And now if it needs to be updated, I'm not getting any notices for that.
I want a new updated working sprocket or my $$ back.
Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 12 of 15 (509 Views)

Re: Sprocket doesn't print. Android 7.

@Dmbondo

 

Looks like the app was updated there on March 21st, are you using the latest rev?

 

https://play.google.com/store/apps/details?id=com.hp.impulse.sprocket&hl=en

 

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Grad Student
Posts: 145
Member Since: ‎09-27-2012
Message 13 of 15 (437 Views)

Re: Sprocket doesn't print. Android 7.

Hello @Dmbondo - 

 

You definitely wouldn't have received an earlier version model.  

 

We've introduced a fix for the Android firmware update issue with the latest release of the mobile application.  If you haven't already, can you please visit the Google Play store and make sure you've updated the Sprocket app?

 

Once you've updated the mobile app , proceed with the previous firmware update steps as you did previously.

 

Please let us know if that helps!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you :)
Tutor
Posts: 10
Member Since: ‎01-22-2017
Message 14 of 15 (425 Views)

Re: Sprocket doesn't print. Android 7.

I returned it.
Grad Student
Posts: 145
Member Since: ‎09-27-2012
Message 15 of 15 (419 Views)

Re: Sprocket doesn't print. Android 7.

Hello @Dmbondo - 

 

Thanks for responding back to the thread.  We certainly hope you'll give Sprocket another chance in the future, as clearly the vast majority of customers are thrilled with the product.

 

Best of luck...

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you :)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation