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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 08:49 AM

HP Recommended
Product: Laserjet M1217 nfw MFP
Operating System: macOS 10.12 Sierra

I have recently replaced my Toner cartridge with a new HP 85A purchased at Staples.  Although I had no toner light lit prior to replacing, I now have a steady toner light.  I have checked for "paper jams", shut down and restarted the Printer (hp laserjet M1217 nfw MFP), and preformed a "Cleaning Mode".  All to no avail.  As stated, this is a new Toner Cartridge.  Why do I have this light lit now?  What other trouble shooting can I do?  How do I fix this situation?  Thank you!

3 REPLIES 3

‎02-18-2017 08:01 AM

HP Recommended

Hi @Narc5826

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the toner low light is lit on the printer.

 

I’d love to help!

 

Refer to the below document and check if it helps.

 

http://hp.care/2lhB5Z1

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-18-2017 08:40 AM

HP Recommended

Thank you for your response but this does not solve my problem.  As I believe I stated, I have just changed the Toner Cartridge.  Brand new 85A from Staples.  The printer is printing normally However I still have a Toner indicator lit.  I suppose I can ignor it as the printer IS printing.  But it just bothers the hell out of me as the NEW cartridge is only about two weeks old.  Hardly used with in Home personal use.  

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‎02-18-2017 08:47 AM

HP Recommended

Hi @Narc5826

 

Thank you for posting back.

 

 I recommend you to update the firmware on your printer and check.

 

Download the firmware from the below link.

 

http://hp.care/2bTtX1D

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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