Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Intern
Posts: 41
Member Since: ‎03-31-2009
Message 1 of 2 (240 Views)

Still Trying for Internet Connectiion

Yes, I'm still at it.  I have been working for days to solve this problem.  I ran every diagnostic program I could find.  The problem:  "The printer could not connect to the internet." So says my wireless printer.I would really appreciate someone to help me solve this problem.  Thanks in advance.....M.

0 Kudos
Highlighted
Associate Professor
Posts: 1,966
Member Since: ‎07-08-2011
Message 2 of 2 (225 Views)

Re: Still Trying for Internet Connectiion

We are going to need a little more information to provide you with any meaningful feedback or suggestions:

- Printer model

- OS

- Network(Cable or WiFi) or USB connection

- Application you are printing/scanning from

- Any previous forum threads you started that can show your history

- Any results from those diagnostic tools you have tried so far

 

Connecting to the internet should not be necessary for any kind of printing or scanning  unless you are working from a device with no print driver installed (Tablet, Smartphone, etc).  For those situations newer HP models have access to ePrint which uses an email alias to recieve print jobs over the internet.  If that is the case then you most likely have not set up your home network correctly or the printer is not connected to it.  Break down how you have all of your devices connected for us.

 

 

 


My HP Enterprise Profile
My Verizon Wireless profile
If you found this post helpful then please award it a Kudo (purple thumbs up) or even better mark it as the solution : )
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation