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NKG1
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Message 1 of 2
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Stuck in a loop!

HP Recommended
HP Envy 5530
macOS 10.12 Sierra

I seem to be stuck in a loop after changing ink cartridges on my HP Envy 5530 printer. It prints the alignment page (sometimes) after switching on, then asks me to scan it. This I cannot do, it's just stuck saying Scanning Alignment Page, nothing happens. I can actually print other documents from my Mac but I cannot get back to the normal screen. I've tried the usual methods for re-setting, taking the cartridges out. If I turn it off and back on I just get the same message about having to print the alignment page again. Is there any way to skip this stage when you put new cartridges in? Or just go back to factory defaults and start the set-up again?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @NKG1

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is printing the alignment page every time you turn it on after replacing the cartridge.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

I recommend you to update the firmware of the printer and check. Follow the steps in the below article to update the firmware.

 

I recommend you to install the driver for the monitor from the manufacturer website and then update the graphics driver and bios on your computer from the below link.

 

http://hp.care/2pbnnam

 

If the issue persists, follow the steps in the below article.

 

http://hp.care/2oEQC8Y

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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