cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Redm
New member
1 0 0 0
Message 1 of 2
118
Flag Post

Suddenly, prints only photos, no text.

HP Recommended
Envy 120 Series

None.

0 Kudos
1 REPLY 1
Gemini02
Retired
Retired
16,806 17,101 1,041 2,643
Message 2 of 2
Flag Post
HP Recommended

Good day @Redm,


This is a great place to visit for Community and HP support! I would really like to be able to help you with being able to print in black again. 

 

Try these steps to see if they will resolve this issue: Troubleshooting Print Quality Issues. Let me know the results of the Print Quality Diagnostic Report.

 

Are you using Genuine HP Cartridges?

What are the ink levels?

 

If you have further issues, please provide the operating system and the connection type that you are using.

 

If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me now how you make out. Thank you.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation