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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2017 06:16 AM

HP Recommended
Product: HP OfficeJet 4650 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

There are no error messages.  This is a printer purchased less than a month ago.  To make one black and white copy takes 6 minutes!  Please tell me In simple language how to remedy this situation.  Thank you.

1 REPLY 1

‎05-13-2017 11:39 AM

HP Recommended

Hi @Fran_T,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

 I see that you are experiencing trouble while copying. I will do my best to assist you with this issue.

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to download the latest firmware update for your printer, using this link: http://ftp.hp.com/pub/softlib/software13/printers/OJ4650_R1617A.exe

 

Alternatively, try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR.

 

If the "Copy" function returns a slow output, then the issue could be with the printer hardware.

I would suggest you contact HP Phone support for further diagnosis or to set up a hardware service. You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

 

If you have any troubles, let me know and I will do my best to help.

Have a nice day!

Cheers

Jeet_Singh
I am an HP Employee

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