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    Fix HP Printer issue in macOS

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Terrible printing issues with HP Office Jet Prop 8500

HP Recommended
8500

Printer is printing sloppily and some lines unreadible.  We did every aspect of cleaning c artridges and alighments, nothing hass changed.  We use only GENUJINE ink cartridges and even switched one out.  Printing just as bad.  What else do we need to do?

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HP Recommended

Printer is having poor quality issues...we clean the heads and aligned cartridges and replaced the semi-full cartirdge.  Still not that great.  Any suggestions?

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HP Support Agent
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HP Recommended

Hi @NYSWDA 

 

I would be happy to help you with your officejet 8500. I understand the print quality is currently poor despite your efforts thus far. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series.

 

If you reach Solution seven and the issue persists, please call us, we will have in and out of warranty options available; If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

 

HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


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