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Printerfanman
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The HP Deskjet3633 keeps printing a test page.

HP Recommended
Deskjet 3633
macOS 10.12 Sierra

The printer keeps printing a testpage every time I try to scan something.

 

It has to stop as I keep wasting ink and paper everytime.

 

 

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Jeet_singh
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HP Recommended

Hi @Printerfanman,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see that your HP DeskJet 3633 printer always prints a test page when turned on. To isolate this issue and help you better, I need to know the following details:
 

  1. What is the test page which is printed? Is it something like an alignment or a printer test page?
  2. Disconnect the printer from the PC and then check if the printer still prints the test page. This will tell us if the test page is initiated from the PC or from the printer. Hence, if connected by USB cable, unplug the cable and if connected by the wireless, turn off the router and then turn on the printer and check.

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Next thing, I would suggest here is to reset the printing system and check if that helps.

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please respond to this post with the details for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

 

Jeet_Singh
I am an HP Employee

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