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js77
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The color printing is suddenly extremely faded -- See details below.

HP Recommended
HP OfficeJet Pro 8600 Premium
Microsoft Windows 10 (64-bit)

Hello - Nothing has changed in my home office (same pc and OS, same HP printer, same everything) but recently the color has been printing very faded.  I have done all the troubleshooting recommended on the HP site (multiple times in fact): turned off & on, checked paper, tried printing tests, cleaned the printehead, installed brand new HP color cartridges, aligned the printhead...  OK, finally something: after aligning the printhead, I received the message: "Alignment was unsuccessful."  My warranty lapsed on 2014, so am I completely out of luck?  Or does someone have instructions I can follow to fix this?  Thank you very much!

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Rainbow23
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Message 2 of 4
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Hi @js77,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting an error message "Alignment was unsuccessful" on your HP Officejet Pro 8600 Premium e-All-in-One printer and also the colors are faded.

 

This issue could occur if the printhead is expired or not working.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Alignment Unsuccessful

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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js77
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Hi Rainbow23,  The page you directed me to is the exact page of troubleshooting items I have already tried.  I'm ready for the next solution beyond that.  It appears I am at Step 8 - Service the printer.  Who can do that?  Thanks!

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sandytechy20
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@js77

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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