Hello - Nothing has changed in my home office (same pc and OS, same HP printer, same everything) but recently the color has been printing very faded. I have done all the troubleshooting recommended on the HP site (multiple times in fact): turned off & on, checked paper, tried printing tests, cleaned the printehead, installed brand new HP color cartridges, aligned the printhead... OK, finally something: after aligning the printhead, I received the message: "Alignment was unsuccessful." My warranty lapsed on 2014, so am I completely out of luck? Or does someone have instructions I can follow to fix this? Thank you very much!
Hi Rainbow23, The page you directed me to is the exact page of troubleshooting items I have already tried. I'm ready for the next solution beyond that. It appears I am at Step 8 - Service the printer. Who can do that? Thanks!