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12-04-2011 06:58 PM
It is an HP Photosmart Premium C309a. The printer drivers to allow wireless access to the printer was just installed. It worked fine before we did this. I am using Windows XP. The error message on the printer says "Try starting scan from computer. Refer to documentation for details." I only have the start-up guide and cannot find the HP Solutions that used to appear anywhere on my PC.
12-26-2011 02:42 PM - last edited on 04-18-2016 03:54 PM by OscarFuentes
This utility may help with scanning destinations:
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
07-29-2012 06:53 PM
I tried but the modifications do not reflect on the LCD panel. So it does not seem to work....