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tndtina
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The printer doesn't recognize the colour ink - i don't know how to clean the head for ink

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Inkjet all in one J4580
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My printer propably doesn't recognize the colour ink cartridge. ,The screen shows 'there is problem  with 3colour ink cartridge, see the maintenance book". Also, I don't know how to clean the head of the ink, in case there the real problem

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Jeet_singh
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Hi @tndtina,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having print quality issues on your HP OfficeJet 4580 Printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the printer model number and Operating system installed on the PC? http://hp.care/2bygf7l

Have you made any changes on the printer before the issue started?

Are you using genuine HP ink cartridges or refilled ink cartridges?

Are you able to make a copy from the printer?

Have you tried to print a test page?

 

In the meantime, let's start off by performing a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

Please provide us with the right product details, so that I can provide you with the right steps which should help you resolve this issue.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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