The scan and print doctor hangs at the WIA scan

[ASurber]

I get green circles with check marks on all previous operations but hangs on WIA. If I try to use scan and capture, I get a "general failure" message. I also tried to restart the WIA in sevices.msc but got an error #1061 that "The service cannot accept control messages at this time."

[ASurber]

I also tried to restart the WIA in sevices.msc but got an error that "The service cannot accept control messages at this time."

[Resolv_S · Accepted solution]

Hi@A Surber,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products

I have read your post and understand that you need assistance to get the printer working as you are having errors while trying to fix it. Is that, right?

This issue seems to be a one of an issue to which I believe it is relative to the operating system. I suggest you perform the Windows update and check if that helps.

Also, try creating new user account and check If you can install the printer software to it and check if that work.

This should solve the issue.  Let me know for more solution.

Resolv_S

Glad to help you. I work for HP

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