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Sophie350
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Message 1 of 3
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The scanner on my HP Officejet Pro 8610 will no longer work since I updated my MAC to 10.12.4.

HP Recommended
HP Officejet Pro 8610
macOS 10.12 Sierra

I set up the scanner to send a PDF to the computer and the message I get is"

 

1.  Connection to the computer is lost.

2.  The scan application on the computer is currently in use.

3.  OCR application is not installed on the computer.

 

We've done everything we're supposed to do - and nothing works.  Can someone offer a suggestion?

 

Thanks,

Sophie

 

2 REPLIES 2
greenturtle
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Message 2 of 3
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC


Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Sophie350
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Thanks for your help, but this didn't work.   The printer doesn't want to work with the MAC.  

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