This Document Failed to Print message

[Peciacake]

Priner will not print documents via wifi from my Windows XP PC yet it prints them from my Macbook Pro without problems.  HP Print and Scan Doctor unable to assist.

[Dvortex]

Hello, @Peciacake - Greetings!

Thanks for your continued participation in HP Support Forums! I would like to be of your assistance 🙂

I understand that you are having issues while printing from your Windows XP machine. Let's try the following steps to try and fix your issue:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now click on http://hp.care/2efcIYb to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know if that helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Peciacake]

Hi DVortex, 

Thank you for your prompt reply.

Please note the following:

-No USB cable to unplug

-Completed full uninstall & reinstall yesterday before posting topic on HP Support Forum page

[Dvortex]

Hello @Peciacake

Thanks for the update!

The issue sure looks like a driver issue. Try using the Windows built-in drivers and check. 

Go to Control panel - Printers and faxes and use the "Add Printer" to add your network printer.

You can check this YouTube video for reference: http://hp.care/2jqplRp 

Those steps should do the trick, let me know the outcome!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!