cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
TheWes12
New member
5 2 0 0
Message 1 of 6
422
Flag Post
HP Recommended

Solved!

Toner Rubbing off of Print on 9040dn Printer

Hello,

 

I am a desktop support technician and I am having trouble with a 9040dn printer.  The letters on the print feel raised, and if you rub it for a couple of seconds, it will start to come off.  This happens mostly when using bond paper, but some when using plain.  I have tried three different fusers, I have replaced the toner cartridge and transfer roller, and I have tried plugging the printer into a different outlet, all to no avail.  I am at a loss.  Could it be the power supply is not heating the fuser enough to fuse the toner properly?  Any help on this would be appreciated.

 

Thanks,

 

Wes

0 Kudos
5 REPLIES 5
jandsbob
Level 4
128 128 9 7
Message 2 of 6
411
Flag Post
HP Recommended

Solved!

Toner Rubbing off of Print on 9040dn Printer

The HVPS could be the issue, as could third party toner.

0 Kudos
TheWes12
New member
5 2 0 0
Message 3 of 6
409
Flag Post
HP Recommended

Solved!

Toner Rubbing off of Print on 9040dn Printer

It is definitely a genuine HP toner cartridge.  I suspect the power supply, but I wanted some input before we go and install another one.

0 Kudos
jandsbob
Level 4
128 128 9 7
Message 4 of 6
407
Flag Post
HP Recommended

Solved!

Toner Rubbing off of Print on 9040dn Printer

Let me double check ours to see which PS is used, hate for you to buy an HVPS when it's an LVPS

0 Kudos
Highlighted
jandsbob
Level 4
128 128 9 7
Message 5 of 6
406
Flag Post
HP Recommended

Solved!

Toner Rubbing off of Print on 9040dn Printer

Just checked our service guide, might as well check these before buying a part

 

􀁺 Make sure that the fuser levers are in the down position for cut-sheet media.

􀁺 Make sure that all packing spacers are removed from inside of the printer.

􀁺 Try different media (make sure that the media is within specifications; see the HP LaserJet

Printer Family Print Media Guide).

􀁺 Make sure that the correct fusing mode for the media is set at the control panel.

􀁺 Make sure that the ac power does not fluctuate out of range during the print cycle.

0 Kudos
TheWes12
New member
5 2 0 0
Message 6 of 6
404
Flag Post
HP Recommended

Solved!

Toner Rubbing off of Print on 9040dn Printer

Ahhh....The fuser levers were in the up position.  Appreciate it!!!

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation