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09-16-2011 10:12 AM
I am a desktop support technician and I am having trouble with a 9040dn printer. The letters on the print feel raised, and if you rub it for a couple of seconds, it will start to come off. This happens mostly when using bond paper, but some when using plain. I have tried three different fusers, I have replaced the toner cartridge and transfer roller, and I have tried plugging the printer into a different outlet, all to no avail. I am at a loss. Could it be the power supply is not heating the fuser enough to fuse the toner properly? Any help on this would be appreciated.
Solved! Go to Solution.
09-16-2011 12:19 PM
Just checked our service guide, might as well check these before buying a part
Make sure that the fuser levers are in the down position for cut-sheet media.
Make sure that all packing spacers are removed from inside of the printer.
Try different media (make sure that the media is within specifications; see the HP LaserJet
Printer Family Print Media Guide).
Make sure that the correct fusing mode for the media is set at the control panel.
Make sure that the ac power does not fluctuate out of range during the print cycle.