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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 1 of 2
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Tool Box problems in Windows XP 32 Bit

HP Recommended

Hi All,

 

I hope someone can help because i am about to throw out my color laser printer...

 

Ok I have a CL LJ 2600n printer that needs to be cleaned via the tool box but it won't run on windows 7 so i took an old laptop installed windows xp 32bit, download all the updates, even installed Dot Net because i read somewhere it needed it, both 3.51 with the service pack and dot net 4.0

 

i plugged in the printer, it auto installed the generic drivers then i download the full install package for it, installed it nothing showed up, IE NO TOOL BOX. 

 

then i downloaded the OJPROK5X00_eNTERPRISE_tOOLBOX_7 file per HP's website to try to get it installed, still nothing shows up.

 

I can print to the printer via usb.

 

I really need some help here. please. 

 

I have tried uninstalling the driver, rebooting reinstalling it nothing is working.

 

thanks all.

Steve

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Message 2 of 2
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HP Recommended

The HP Toolbox is often referred to now as additional software.  Certain older printer models removed the toolbox as a required component in the normal installation. 

 

You should try re-running the install and selecting the Install More Software Option. From there you should be able to select the Toolbox and complete the installation.


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