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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 1 of 1 (2,550 Views)

Trend Micro & Network Scanning

If you are having trouble scanning from your HP networked printer (wired or wireless) AND you use Trend Micro antivirus software, a Hot Fix has been posted.

 

Download and install the Hot Fix from:

http://esupport.trendmicro.com/solution/en-us/1058551.aspx

 

After you install this Hot Fix, restart both your computer and your printer.

 

Typically, this problem manifests itself by the scan failing to complete after completing 75-90% of the scan, locking up the printer and the computer.  

I am employed by HP

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