Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 20,467
Member Since: ‎08-19-2009
Message 1 of 1 (2,550 Views)

Trend Micro & Network Scanning

If you are having trouble scanning from your HP networked printer (wired or wireless) AND you use Trend Micro antivirus software, a Hot Fix has been posted.


Download and install the Hot Fix from:


After you install this Hot Fix, restart both your computer and your printer.


Typically, this problem manifests itself by the scan failing to complete after completing 75-90% of the scan, locking up the printer and the computer.  

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation