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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 09:43 AM

HP Recommended
Product: Officejet 4620
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

When I instruct  the 4620 software system to save a scanned page (pdf, jpg etc), the system hangs itself.

Even after reinstalling the 4620 software from scratch the system hangs the moment I try to save the 2nd scan. Is this an HP problem or should I search in the MS Windows domain?

 

Thanks in advance for any help.

Dolf  

3 REPLIES 3

‎05-15-2017 10:40 AM

HP Recommended

Hi Dolf,

 

Try installing HP Scan Extended, then open teh program from Start > All Apps > HP > HP Scan Extended and try scanning:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Please let me know if you may see any difference and can scan using the newly added software.

 

Regards,

Shlomi



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‎05-15-2017 02:08 PM

HP Recommended

Hi Shlomi,

 

Thanks for the tip.

Installed HP SCan Extended.

Scanning worked, but saving the scan made the system also "hang".

 

Regards, Dolf 

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‎05-15-2017 10:24 PM

HP Recommended

HI Dolf,

Experiencing the exact same behavior with both HP Scan and HP Scan Extended indicate an operating system error as those are completely different programs with the exact same behavior...

 

The first thing I would suggest is ensuring your PC have sufficient resource, meaning a memory of at least 2 GB RAM and a free harddisk space of not less than 2.5 GB on drive C.

 

As well I would suggest ensuring you ave the latest operating system updates installed and check if that may make any difference.

 

Hope that may help,

Shlomi

 

 



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