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Posts: 1
Member Since: ‎08-14-2012
Message 1 of 2 (1,269 Views)

Unable to Communicate with Printer Error Message - Officejet 6500 E710n-z

[ Edited ]

Printer: HP Officejet 6500 E710n-z (Network)


Using Windows 7


When I try and print I get the Error Message: "Unable to Communicate with Printer"


Printer Status Report: identifies Network Status as "Ready"


HP Print/Scan Doctor identifies the printer, but when I click the "Next" Button, it does not let me go any further.


URL does not come up in browser, and when I try to Configure the Port, I get another Error Message: Error occured during port configuration (error 0x0000007b).


Any help would be appreciated.




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PhD Student
Posts: 899
Member Since: ‎09-21-2011
Message 2 of 2 (1,241 Views)

Re: Unable to Communicate with Printer Error Message - Officejet 6500 E710n-z

Hello rachelanne.


You need to make sure the printer's IP address did not change. For this, first print a network test report from the printer's control panel and then use the Update IP address program in Windows (Start - HP - OJ6500 - Update IP address) to check if they match. If not, type the IP address you obtained from the printer's network report.



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