Unable to connect printer to my MacBook Air

[K81]

With printer connected wirelessly to the internet, downloaded the software to enable printer installation, but keep getting error message on first page - No Devices Have Been Found !!!

Have tried rebooting complete system

Have tried manually adding the printer 

NOTHING WORKS !! 

[Donal_M]

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.



If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

[K81]

Sorry but im not an IT expert and just trying to follow bits of ideas from google searches, 

1) Why doesnt the printer software work?

2) Why cant I see the printer that I want to add?

3) I dont have a USB connector that I could use, there wasnt one in the box, and I want this to work wirelessly.

4) Is there a support team that I can contact to help me?

This printer isnt even a day old and it doesnt work !!!!