Unable to copy or print

[VJ16]

I am unable to use the printer to make copies or print. I am getting the following error:

Cannot print. Visit www.hpinstantink.com for information

[Dvortex]

Hello, @VJ16 – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are facing issues while copying on your Envy printer. Let’s first try performing a power drain to try and fix the issue. Here are the steps:
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try making a copy. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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