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VJ16
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Message 1 of 2
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Unable to copy or print

HP Recommended
HP Envy 5544 Printer
Microsoft Windows 10 (32-bit)

I am unable to use the printer to make copies or print. I am getting the following error:

 

Cannot print. Visit www.hpinstantink.com for information

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Dvortex
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Message 2 of 2
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HP Recommended

Hello, @VJ16 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I see that you are facing issues while copying on your Envy printer. Let’s first try performing a power drain to try and fix the issue. Here are the steps:
 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Now, try making a copy. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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