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‎05-15-2017 12:31 PM

HP Recommended

When I try to print the preview will show up, I'll make sure it connected to my printer then click print. My printer will not respond at all but, when I save it as a PDF and print from there it will print with no problem. I also went through to see if anyone on here has had problems like this before. I saw people were having problems with their google chrome not being updated, I checked for an update but it did not show one. I do not know if the problem is in the printer or the comuter.

1 REPLY 1

‎05-16-2017 10:38 AM

HP Recommended

 

@carolanne1

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you are unable to print directly from chrome,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

 

In the meantime, Here's all you need to know about printing from Chrome: Click here

Please reply with the details for further assistance.

 

Eager to help!

Riddle_Decipher
I am an HP Employee

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