• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP6970
Microsoft Windows 7 (64-bit)

Hi there, Im unable to print from MS Word to HP 6970. My laptop says it's printing but nothing happens And the print progress window is empty.

1 REPLY 1
HP Recommended

 

@gillrad

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you are unable to print from MS Word to HP 6970,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt disabling the UAC as it usually does the trick?

 

The issue is caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

  • To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

 

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.