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05-12-2017 01:34 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand you are unable to print from MS Word to HP 6970,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you attempt disabling the UAC as it usually does the trick?
The issue is caused by the security settings changed on the user profile.
You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC.
Here are the steps to configure UAC settings:
Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
To turn off UAC, move the slider to the Never notify position, and then click OK.
if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.
Keep me posted for further assistance 😉
I am an HP Employee