Click the Finder () icon in the dock. The Finder window opens.
Click the drive your HP software is installed on (for example, the Macintosh HD drive).
Click the Applications file, and then move your cursor to the next window.
Click the HP or Hewlett-Packard folder, and then move your cursor to the next window.
Double-click the HP Utility icon. The HP Utility window opens.
Click Clean Printheads, and then click Clean. The printer starts the cleaning process.
After running the tool a test page will print. If the print quality is still unacceptable, follow the on-screen instructions to run Cleaning Level 2.
To avoid issues that require cleaning, always turn the printer off with the Power button.
Refer this article to further troubleshoot Color or Black Ink Not Printing.
Let me know if this helps!
Have a wonderful day ahead! 🙂
A4Apollo I am an HP Employee
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