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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2017 07:46 PM

HP Recommended
Product: 6500
Operating System: macOS 10.12 Sierra

My HP6500n has been printing wirelessly OK; then abruptly became unable to print, with message"unable to get printer status." I searched the forum for guidance, tried to follow one that directed me to Applications->Hewlett Packard->uninstall, etc. When going to Applications on my MacBook Pro, cannot find any Hewlett Packard/HP files at all. Zero. (Same for a different manufacturer's printer that still prints wirelessly w/o problem). I've done a "spotlight" search for Hewlett Packard and asked "Siri" to find same, but they find nothing resembling HP.

1 REPLY 1

‎04-19-2017 02:49 PM

HP Recommended

@GeeDeeJay,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print on the wireless network from your HP Officejet 6500 All-in-One Printer.

 

This issue could occur if the printer is not configured properly on the network.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Printer Not Found During Network Driver Setup (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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