cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
1 0 0 0
Message 1 of 2
70
Flag Post

Unable to reinstall OfficejetJ4550 driver. Hangs up on check system.

HP Recommended
Officejet J4550
Microsoft Windows 10 (64-bit)

While downloading driver for Officejet J4550, computer gets stuck on Checking System for hours. Only way to get out of it is to reboot computer

0 Kudos
1 REPLY 1
Highlighted
Level 17
Level 17
29,406 29,127 5,048 11,534
Message 2 of 2
Flag Post
HP Recommended

Hi,
Follow the steps below and check if that resolve the issue:

1. If you have Mcfee software, open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.

 

As well be sure to disable any real time protection and anti virus software.

Now try reinstalling the HP Software and check if the installation goes as expected.

If the issue persists run the following tool, then run the installation file and check for any difference:

ftp://ftp.hp.com/pub/printers/datfileremover/installdatfileclean.exe

 

Please let me know the results,

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation