I am unable to Scan from my printer to my laptop as it doesnot recognise my new local administrator laptop profile. Only my old administrator profile is currently recognised by the printer and cannot be deleted. HP Print and Scan Dr Utility has been unable to rectify the problem.
I can however scan wirelessly from the printer to the laptop using the HP Envy 5530 Series (Network) : HP Printer Assistant and wirleless printing functions are working as well.
Do I need to do a complete uninstall and reinstall of the printer software on my laptop to get the printer to recognise and list my new local administrator profile to enable wireless scanning from the printer to the laptop? Please advise and any other suggestions are welcome.
If the printer works on one user profile and not the other, that's an issue you would want to contact the PC manufacturer with it's product number as it's an issue related to the computer and not the printer,
for issue related to the scan alone, check the link and also ensure the copier works as a stand alone without the use of a computer,
And Keep me posted,
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Riddle_Decipher I am an HP Employee
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