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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
AhmadNauman
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Message 1 of 2
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Unable to send or receive fax from laserjet MFP M426fdw

HP Recommended
LaserJet MFP M426fdw
Unable to send or receive fax from my printer.
Error is
The fax detects an active telephone line: fail
An active phone line was not detected.
This error occures when I plug fax cable in port labeled as RJ-11diagram

And when I plug that jack into upper port which is labeled as telephone set diagram. I receive this error in fax test.
The fax detects an inactive telephone line: Pass
The phone cord is connected to the correct port: Fail
The phone cord is connected to the erong port on the back of your product.
1 REPLY 1
tonerspills
Level 7
686 346 55 121
Message 2 of 2
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HP Recommended

Are you using the Fax line that came with the printer (which will be a 2 Pin fax line) or just a phone line you had on hand (4pin) you can reference this post below to see the difference.

 

http://h30434.www3.hp.com/t5/LaserJet-Printing/receiving-faxes/m-p/5946279#M305083

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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