Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 2
Member Since: ‎11-16-2009
Message 1 of 7 (21,387 Views)
Accepted Solution

Unable to uninstall HP Smart Web Printing from Firefox.

[ Edited ]

I've tried uninstalling HP Smart Web Printing from the add/remove panel, but the addon keeps saying that it will be uninstalled after Firefox has restarted even after I restart.

 

Using Firefox 3.6 Beta 2.

 

How can I manually remove this?

Message Edited by Scriptdaemon on 11-16-2009 11:07 PM
Accepted Solution

Re: Unable to uninstall HP Smart Web Printing from Firefox.

I have this problem too.

What did I do? As below step:

1.Turn off Firefox

2.Delete this forder "C:\Program Files\HP\Digital Imaging\smart web printing\MozillaAddOn3"

3.Open Firefox ... check the add-on "HP Smart Web Printing 4.6" ...Its gone

 

It works for me, you can try it!

View solution in context
Student
Posts: 1
Member Since: ‎01-27-2010
Message 2 of 7 (20,610 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

[ Edited ]

I had the same problem. The uninstall button in the Firefox tools does not work for this add-on. But you can use the Windows control panel and permanently uninstall the program from your computer and then the add-on will be gone.

Top Student
Posts: 2
Member Since: ‎11-16-2009
Message 3 of 7 (20,604 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

I have found that uninstalling HP Smart Web Printing from add/remove programs (I prefer using Revo Uninstaller myself), and then deleting the following files from the C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\Profile folder fixes this:

 

extensions.cache

extensions.ini

extensions.rdf

Top Student
Posts: 1
Member Since: ‎02-23-2010
Message 4 of 7 (20,017 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

I have this problem too.

What did I do? As below step:

1.Turn off Firefox

2.Delete this forder "C:\Program Files\HP\Digital Imaging\smart web printing\MozillaAddOn3"

3.Open Firefox ... check the add-on "HP Smart Web Printing 4.6" ...Its gone

 

It works for me, you can try it!

Honor Student
Posts: 2
Member Since: ‎09-21-2010
Message 5 of 7 (9,941 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

Worked like a charm for me.   I'm using Waterfox which is the 64 bit version of Firefox.

Intern
Posts: 18
Member Since: ‎10-30-2011
Message 6 of 7 (6,427 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

Thanks so much It's gone.....
Student
Posts: 1
Member Since: ‎06-24-2010
Message 7 of 7 (5,244 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

Yes worked for me too. Thanks! Have been constantly bugged by the appearence of that disabled addon for sometime now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation