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MelWer
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Unwanted lines after cartridge change

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HP DeskJet 3638
Microsoft Windows 10 (64-bit)

 I just changed my black cartridge (302 XL) in a DeskJet 3638 printer, printed the alignment sheet, looked good, copied within the first minute of printing, but when printing new sheets of wanted prints, black horizontal lines occur on the printed area. Why is this happening, and what can I do to fix the problem? I've had my printer for less than 5 months. 

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A4Apollo
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Hi! @MelWer, Thanks for stopping by HP forums!

 

I understand you get lines while printing after replacing the ink cartridge on your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Have you tried checking with a different ink cartridge?

 

Please try the steps recommended below.

 

Check the print settings for your print job in Windows 8, Windows 7, or Windows Vista.
In the program, you are trying to print from, click File, and then click Print.
The Print window opens.
Open the Properties dialog box.
Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Depending on your print job, you might consider modifying the following settings:
Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
Black and White: If you want to print in black and white only, select the grayscale option.
After selecting the print settings, click OK to apply the settings, and then click Print.

 

Refer this article to further troubleshoot print quality issues.

 

 

Let me know if this works!

Have a pleasant day ahead! 🙂

 

 

 

A4Apollo
I am an HP Employee

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