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Glowing45
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User name and password not working on HP Officejet 4630

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HP Officejet 4630

Set password in printer settings. Upon reentry it asks for "username and password".

I was never asked to supply a "username" when I set up.

So need reset so that I can set scan options.

thx, Gloria

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Dvortex
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Hello, @Glowing45 – Hope you are well 🙂


Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

 

I understand your printer is asking for an administrator password. Are you getting this option while trying to copy or scan using the printer control panel?

 

If yes, then try to fix the issue as suggested below:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Now go to the Security Tab - Administrative Settings.
  • Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


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DVortex
I am not an HP Employee
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