The HP Community is here for you.
08-13-2012 07:22 AM
My HP 4500 printer will not run on Non-HP ink cartridges. Is it not against the law to not allow non-OEM ink cartridges to work on HP printers. My last printer HP Photosmart C5260 would accept them. If this cannot be resolved I will have to return the product and buy another brand that will allow non-OEM ink cartridges. Can anyone help on this issue? Thank you,
08-13-2012 09:43 AM
I just asked a similar question to a tech on a chat session, re a different HP.. She agreed that the printers will not accept 'refilled' cartridges. But she carefully avoided stating that the printers were 'programmed' this way. Which I guess means ANY non HP cartridge. I think HP will be losing a lot of customers with this new 'innovation' (yes, that was sarcasm), **bleep** sneaky and unacceptable practices from HP.
08-14-2012 05:03 AM
Assuming we are speaking about the HP Officejet 4500 it is not really a case of the printer not accepting non-HP cartridges. It is more that the cartridges are heavily patanted and would be expensive to produce a legal compatible. It would take a much cleverer man than me to tell you if this is possible though...
As such all cheaper alternatives I have seen have seen for this range are refilled (often called remanufactured) cartridges. These should be just fine for use in your printer as they are HP original cartridges.
If you have experienced problems with such cartridges previously I would be hesitant to put it down to anything more than a cartridge that has been damaged during the refilling process. If however the cartridges you have had problems with before were genuinely compatible I would suggest giving a remanufactured/refilled alternative a try.
08-30-2013 12:53 PM
1st thing you should try doing is going to the printer tools option, looks like a wrench or tool. Select Preferences and use the arrow to scroll down to Cartridge Chip Info (*note it will be on) and select "off". You can check and see if it will print, if not go back to tools Settings and select Tools use arrow and scroll down to "Clean Printhead".
This is what I used for my HP 5520. It wouldn't print in Black until I performed the Clean Printhead function.
Hope this helps.
09-11-2013 02:40 AM - last edited on 04-20-2016 09:15 AM by OscarFuentes
See link for HP's warranty statement on cartridges & printheads
Also see info on printer warranties from the Consumer Choice Info site...
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
07-14-2014 06:14 PM
I just replaced one of my HP ink cartridges with a non-official HP ink cartridge in my Office Jet Pro 8600 Premium all-in-one printer. Now it's locked up with an error message; and I cannot access anything other than the "?" from the console (which displays info on turning off/on, unplugging printer, etc.)
The error message displays: "X Printer Failure
There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."
If anyone can tell me how to overcome this error to use the non-HP ink I would really appreciate it! Before this cartridge was installed the printer worked fine.
07-20-2014 12:00 PM
Thanks to all who commented on my post! Sorry that I failed to ID my printer as: OJ Pro 8600 Premium.
After multiple resets of my printer, replacing the two non-HP cartridges with "genuine HP cartridges" and reseating the printhead - I found that the solution to my problem was to replace the remaining two (genuine HP) cartridges with "genuine HP cartridges".
For some reason, replacing only the first two (non-HP) that caused the problem was not sufficient - I had to install a complete set of new "genuine HP cartridges". At this point, I'm just glad to have my printer working again!
02-14-2015 10:19 AM
Until very recently, I was able to use much less expensive non-HP cartridges in my HP 4500 wireless all-in-one. My guess is that HP placed soething in a driver update that would not allow usage of such non-HP cartridges.
Unless anyone has a solution on how best to rectify this issue, I'll procure a non-HP printer. Much less expensive in the long run to have a printer that allows for more cost effective cartridges, all else being equal.
07-02-2015 12:55 PM
i was having the same problem w/my girlfriends printer. I had put a generic cartridge and went it went to align it failed to read cartridge even though it printed the alignment page...so I just put alignment page in reverse on scanner, then it cannot read page , so it goes back to default...and then you can print..
07-02-2015 03:16 PM
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.