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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 01:28 PM

HP Recommended
Product: LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

I have a user who has a HP Color LaserJet Pro MFP M477fdw in his office and he used to get a message when ink was low and which color/what the ink level is.. Had to reinstall the driver because it kept going offline and now he doesn't get that message. We installed the full driver software from here but that apparently is still not it.

 

Please help!

3 REPLIES 3

‎02-22-2017 12:58 PM - edited ‎02-22-2017 01:15 PM

HP Recommended

Hi hmcgraw,

 

In this case for getting the ink levels requires communication with the printer. If the printer kept going offline probably this prevents the message to be displayed.

 

Give a try to the HP Print Doctor

 

>> HP Print and Scan Doctor

 

 

Let us know the results. !

 

* Click on KUDOS button thumbs up to say thanks  :smileywink:     

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

 

ferRX.

 

dodecaedro.gif

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@ferRX / I am a volunteer posting answers on my own time.
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‎02-22-2017 01:05 PM

HP Recommended

I will try this with him! His printer seems to be working okay now that we reinstalled it, but I sent him a screenshot from Print and Scan Doctor to show how the ink levels would show up to see if that would be enough for him.

Your link did not work but I found the install elsewhere!

 

I'll let you know!

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‎02-22-2017 01:13 PM

HP Recommended

Ok, hope the Print Doctor helps 😉

 

Regards,

 

ferRX.

 

dodecaedro.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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