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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-06-2016 11:42 AM - edited ‎07-06-2016 12:11 PM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I can scan a document as a pdf, but when I try to save it I get a "Failed - No file" error message. If I try to open it in Acrobat (which I have as an app on my Windows 10 machine) I get an "Unknown Error" error message.

2016-07-06.png

5 REPLIES 5

‎07-07-2016 06:31 AM

HP Recommended

Hi @ecbarker,

 

Welcome to the HP Forums! 

 

I noticed that you are getting an error when trying to save a PDF file after scanning it from your HP Envy 4500 printer. I am happy to look into this for you! 

 

I would recommend to start with using the Windows 10 Troubleshooter, and let me know what happens! . 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Keep me posted! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎07-07-2016 07:30 AM - edited ‎07-07-2016 07:31 AM

HP Recommended

Thanks, @RnRMusicMan, but Troubleshooter found nothing.

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‎07-07-2016 07:35 AM

HP Recommended

Hi ecbarker, 

 

Thank you for trying the troubleshooter for me! 

 

What happens if you try our HP Print and Scan Doctor? (Select your printer, click next, then Fix Scanning.)

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎07-07-2016 08:25 AM

HP Recommended

@RnRMusicMan That worked, but I don't have HP Scan on my computer, or if I do, I don't see it. I've been using webscan and that's what is giving me trouble.

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‎07-07-2016 08:34 AM

HP Recommended

Hi ecbarker, 

 

Thank you for your response! 

 

It could be a driver/software related issue. I would recommend a full uninstall, and reinstall using our HP Printer Install Wizard For Windows.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Let me know what happens! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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