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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2012 10:27 AM

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I have an HP Photosmart C4680 I use MAC o/s version 10.5.8 When I try to make xerox copy a document on the printer, it prints blank pages. This goes for black and white copying and for color copying. Ink supplies are good. I have tried unplugging everything and restarting, but that did not help. Any ideas? Thank you!
6 REPLIES 6

‎04-02-2012 02:45 PM - last edited on ‎04-19-2016 09:19 AM by HP Administrator

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hi there thundercats1632

 

This article should help resolve your blank pages:
http://support.hp.com/us-en/document/c01892627

Give the steps listed under your operating system a try and let us know if it helps.

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎04-05-2012 06:59 AM

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Thanks for your reply, but it did not work and a lot of the solutions were for printer mode, not the copy mode.  Well actually, now the printer won't work either.  So the help page didn't work for the copy or the print.

 

 

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‎04-11-2012 01:06 PM - last edited on ‎04-19-2016 09:24 AM by HP Administrator

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Hello,

Thanks for the post.  With this one, I've included a link below that I might recommend.  I would start down in the document at solution four.  This will help us determine what is happening, I suspect it may be ink related if you don't get any output from either print or copy.  Good Luck!

 

http://support.hp.com/us-en/document/c01675472

`

I work for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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‎10-16-2013 11:50 AM

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I HAVE RESET MY PRINTER, MODEM, TWICE WITH NO RESULTS. THE PRINTER WILL ONLY COPY IN COLOR (ALTHOUGH VERY FADED AND IT WILL NOT COPY ANY BLACK). WHEN I TRY TO COPY IN BLACK THE PAGE COMES OUT BLANK.
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‎10-16-2013 12:30 PM - edited ‎10-16-2013 12:35 PM

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3 things come to my mind:
1. if you are sure the ink level is good (the printer reports so or prints ok), then
2. make sure the document to be scanned is placed face down (so that the scanner sees it), and
3. check if the scanner is working (does it scan anything? when doing a copy, was there a white light bar moving across the scan bed (glass)?

If the answers to all 3 are yes', the printer probably needs serviced.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎05-19-2017 01:21 PM

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My printer is giving blank pages. What causes this?

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