When I scan a document only part of the document scans and it is enlarged.

Tar426 · ‎04-17-2012

I have an Imac and a HPDeskjet 3054A. Scanned documents are shown sideways and only a portion of the original is scanned. The portion that is scanned takes up the entire page. Iam getting from 1/4 to 1/2 of the original. Any suggestions?

PrintDoc · ‎04-17-2012

What version of OS X? How are you scanning? Try scanning using Image Capture in your Applications folder. Choose your scanner on the left side then click the "Show Details" button along the bottom of the window.

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FretnBoutNutn · ‎04-18-2012

My initial speculation would be that the HP scanning software settings are configured to perform a photo scan. This would potentially explain both the rotation and cropping. As suggested by PrintDoc, you can also try scanning with Image Capture, but note that the default settings for Image Capture are also oriented to photo scanning. You need to turn off the "Detect Separate Items" setting, or your document pages will get chopped up into small regions.

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Craphead · ‎10-21-2013

When I scan a document only part of the document scans and is enlarged. I have a Mac.

FretnBoutNutn · ‎10-21-2013

More information is needed. How are you scanning? Do you start from an application (e.g. Image Capture, HP Scan, Preview), or do you start from a scan menu item on the printer's front panel?

What printer model do you have?

What version of OS X are you using?

Do you have the latest software updates for your product downloaded and installed from hp.com/support?

Please note the comments earlier in this thread regarding the proper scan settings. Make sure that you are using settings appropriate for scanning documents. The most likely cause for what you describe is scanning with settings that are optimized for photo scanning.

FretnBoutNutn
I work for HP.

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gerardvanschip · ‎10-23-2013

Hi Craphead,

Sounds like a settings problem but just to make sure there is an easy way to test this. Download Vuescan and run that, it works with almost every scanner out there. When open click preview to see if it sees your whole scanner glass, then select your item and hit scan.

Gerard van Schip
Helping people with technology since 1991

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When I scan a document only part of the document scans and it is enlarged.