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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

HP deskjet 2544
Microsoft Windows 8 (32-bit)

When I try to connect my HP deskjet 2544 to my new lenovo tablet I get authentication problem message. I can print from my older Android phone.

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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

Welcome @Kat43,


Thanks for participating in the forums! I see that you are experiencing issues connecting the Lenovo Tablet. I would be happy to help you.

 

Are you using an operating system on the Lenovo Tablet?

 

If not, this document should help: Printing from the HP Print Service Plugin.

 

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped. Please let me know the results. Best Regards,

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

Welcome @Kat43,


Thanks for participating in the forums! I see that you are experiencing issues connecting the Lenovo Tablet. I would be happy to help you.

 

Are you using an operating system on the Lenovo Tablet?

 

If not, this document should help: Printing from the HP Print Service Plugin.

 

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped. Please let me know the results. Best Regards,

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

The tablet is an Android 5.1. i have Chrome on it and on my laptop and also on an Android phone. I am able to print from the phone but not from the laptop or the tablet. I have disabled the firewall on the laptop, uninstalled and reinstalled the printer with no success. The message from the laptop is that the printer is installed on Cloud print and ready to go but it doesn't print. On the tablet I can't connect to the tablet because of "authentication problem"
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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

Tried the HP print plugin and it cannot find the printer
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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

Thanks for getting back to me @Kat43.

 

I would try this document to see if it may help: Setting Up and Printing on a Chromebook

 

Thanks!

Gemini02

I work on behalf of HP

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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

I read through this again but nothing identifies my problem. I did everything to get the printer set up and it works from my Android phone. Just not from my laptop or tablet.

I see nothing on this document that tells me if I need to update firmware or how to do it.

I've been doing this for three days. I'm getting worn out with it
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When I try to connect my HP deskjet 2544 to my lenovo tablet, I get authentication problem message.

Hi @Kat43,

 

I would suggest to contact our Cloud team for further assistance.

 

I will send you a PM with the numbers. In the forum beside your handle name just click on the envelope to view it.
 

Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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