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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2017 05:01 PM

HP Recommended
Product: HP OFFCEJET 5740 e-all-in-one
Operating System: Microsoft Windows 7 (64-bit)

only when I copy a doccument the copy have a line in the center of the paper of about of 3/4 of an inche wide from top

to the end of the page, Please if someone have has the same problem  my printer HP Officejet 5740

1 REPLY 1

‎04-13-2017 03:07 AM

HP Recommended

Hi h-do,

 

Thank you for purchasing HP products.

 

You can following the steps shown in Youtube to clean the scanner glass with glass cleaner and soft cloth.

 

https://www.youtube.com/watch?v=488739PiGvc

 

If the issue only happen when using the Automatic Document Feeder (ADF), you may want to focus your attention on the small strip of glass it uses on the far left side. If the issue only happen when using the flatbed glass, you may want to focus your attention to the large piece of glass.

 

Hope this help to resolve your issue.

I am a HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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