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h-do
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When making copies it make a line in the center of the paper

HP Recommended
HP OFFCEJET 5740 e-all-in-one
Microsoft Windows 7 (64-bit)

only when I copy a doccument the copy have a line in the center of the paper of about of 3/4 of an inche wide from top

to the end of the page, Please if someone have has the same problem  my printer HP Officejet 5740

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wukong33
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HP Recommended

Hi h-do,

 

Thank you for purchasing HP products.

 

You can following the steps shown in Youtube to clean the scanner glass with glass cleaner and soft cloth.

 

https://www.youtube.com/watch?v=488739PiGvc

 

If the issue only happen when using the Automatic Document Feeder (ADF), you may want to focus your attention on the small strip of glass it uses on the far left side. If the issue only happen when using the flatbed glass, you may want to focus your attention to the large piece of glass.

 

Hope this help to resolve your issue.

I am a HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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This video shows how to remove streaks and lines in scans, copies, and faxes on your HP OfficeJet Pro 8600 e-All-in-One printer. We will reset the printer an...
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