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Honor Student
Posts: 4
Member Since: ‎03-09-2014
Message 1 of 8 (572 Views)
Accepted Solution

When trying to print a document, the FAX screen pops-up

Hi,

When trying to print a document, the FAX screen pops-up, so I can't print. 

I don't know ho to avoid that to happen.

Please advice.

 

Avi

 

0 Kudos
Accepted Solution

Re: When trying to print a document in chrome, the FAX screen pops-up

>Where are these two printers defined?

 

Printers/FAX page.

 

>I am in Chrome and I do right click, Print, then it brings me the the FAX screen pops-up

 

In chrome, I see a page that lists the printer (which is listed for you?) and a button saying "change".

Also, if you use ctrl-shift-P, it gives the system dialog window.

 

View solution in context
Master's Graduate
Posts: 1,423
Member Since: ‎10-03-2009
Message 2 of 8 (563 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

What model printer do you have? What Windows version?

Is the FAX screen on your PC or on the printer?

Is this screen part of Windows or part of the printer's installed software?

Honor Student
Posts: 4
Member Since: ‎03-09-2014
Message 3 of 8 (547 Views)

Re: When trying to print a document, the FAX screen pops-up

Hi

I have a HP Officejet J5783 All-in-one printer.

Windows 7

The FAX screen is on my PC

The screen is part of the printer's inatlled software.

Thank you for your help Dennis.

 

 

Master's Graduate
Posts: 1,423
Member Since: ‎10-03-2009
Message 4 of 8 (532 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

>The FAX screen is on my PC

 

With my All-in-ones, there are two "printers", one for the printer and one for the FAX.

Are you printing to the correct one?  I've seen the default switch to the FAX.

Honor Student
Posts: 4
Member Since: ‎03-09-2014
Message 5 of 8 (513 Views)

Re: When trying to print a document, the FAX screen pops-up

Where are these two printers defined?

Let me explain to you that I can print from most of the applications (Word, Adobe, etc.) direct to the printer without any problem.

The problem shows up when I am in Chrome and I do right click, Print, then it brings me the the FAX screen pops-up, so I can't print. 

 

Please advice

Thank you

 

Master's Graduate
Posts: 1,423
Member Since: ‎10-03-2009
Message 6 of 8 (501 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

>Where are these two printers defined?

 

Printers/FAX page.

 

>I am in Chrome and I do right click, Print, then it brings me the the FAX screen pops-up

 

In chrome, I see a page that lists the printer (which is listed for you?) and a button saying "change".

Also, if you use ctrl-shift-P, it gives the system dialog window.

 

Honor Student
Posts: 4
Member Since: ‎03-09-2014
Message 7 of 8 (495 Views)

Re: When trying to print a document, the FAX screen pops-up

Thank you , it did work!
Highlighted
Master's Graduate
Posts: 1,423
Member Since: ‎10-03-2009
Message 8 of 8 (485 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

>Thank you, it did work!

 

You're welcome.  If you are happy with the answer, please click on the kudos star for each helpful answer.

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