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Student
Posts: 1
Member Since: ‎09-22-2011
Message 1 of 25 (69,695 Views)
Accepted Solution

Why does my HP Officejet 4500 say "no scan options?"

Why does my HP Officejet 4500 say "no scan options?" It used to scan to PDF files til yesterday.  Troubleshoot does not help.

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Accepted Solution

Re: Why does my HP Officejet 4500 say "no scan options?"

Hey LukesP,

 

I understand you are not getting any scan options on your HP Officejet 4500.

If you follow this link, download and install the HP Print and Scan Doctor. It will resolve your issue.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/&softwareitem=mp-123407-2

 

Hope this helps.

 

Thanks

 

 

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Teacher
Posts: 144
Member Since: ‎09-16-2011
Message 2 of 25 (69,686 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

[ Edited ]

Hi

 

Please try the below document

http://support.hp.com/us-en/document/c02450835

 

if the issue persists, please get abck to us with the following details

 

How is the printer connected

Are you able to scan from solution center.

 

Regards

Mugu

 

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If your problem is solved please click the "Accept as Solution" button ---->

Though I work for HP the post are of my own

 

Grad Student
Posts: 198
Member Since: ‎09-09-2011
Message 3 of 25 (69,678 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

Hi..

 

 try this one....

Uninstall any remaining Hp printer program from your system..

 

1. Click windows logo or start button- on the search box or run - type in %temp%, press enter

2. look for the 7z folder on the TEmp folders.

3. Open &z folder and look for util- open util look for ccc folder- open ccc folder loofk for uninstall3.

4. Procedd to Uninstall level 3- restart the computer -go back to %temP% trhen delete tye 1st 7z folder-- to the same process for the remaining 7z folders- open util-ccc-uninstallL3- restart Pc and delete te 7z folder

5. Once your'e done- go to add or remove programs or programs and features to uninstall remaining Hp printer software.. then restart you pc again..

 

Follow these steps before re-installing the printer:

 

  1. Click Start , and then click Run . The Run dialog box opens.
  2. In the Run dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then click Disable All .
  4. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart later .
 Restart the network devices
Follow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
  1. Press the Power button to turn off the product.
  2. Click Star,  click Shut Down , and then click Shut Down from the drop-down list.
  3. Turn on the wireless access point (router).
  4. Press the Power button  to turn on the product.
  5. Press the power button on the computer to turn it on.
  6. When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .

proceed to the installation.......then prove functionality...if successful continue these steps

 

Re-enable startup programs and services

  1. Click Start ( ), and then click Run . The Run dialog box opens.
  2. In the Run dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
    CAUTION:Do not disable any Microsoft services.
  4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart .
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Happy Troubleshooting : )
Honor Student
Posts: 2
Member Since: ‎06-07-2012
Message 4 of 25 (67,396 Views)

Re: Why does my HP Officejet 4500 say "no scan connection


kcjones wrote:

Why does my HP Officejet 4500 say "no scan options?" It used to scan to PDF files til yesterday.  Troubleshoot does not help.


 

Student
Posts: 1
Member Since: ‎06-19-2012
Message 5 of 25 (66,984 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

try checking solution cneter and make sure you have selected the correct printer...

 

you just might have multiple entries for your printer Smiley Happy

Student
Posts: 1
Member Since: ‎02-06-2013
Message 6 of 25 (60,373 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"


kcjones wrote:

Why does my HP Officejet 4500 say "no scan options?" It used to scan to PDF files til yesterday.  Troubleshoot does not help.


please send fools guide to scan to computer

Student
Posts: 1
Member Since: ‎02-09-2013
Message 7 of 25 (60,068 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

Easy solution, Thanks!
Student
Posts: 1
Member Since: ‎05-30-2013
Message 8 of 25 (53,858 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

Hi

I am not an IT expert and have tried desperately to follow the instructions given on this site to get my printer to scan again but now it wont print either? 

 

Please help me - really basic bullet point steps would be great.

 

I cant understand why suddenly it doesnt have scan options as its been working fine Smiley Sad  I still have the installation disc but it gets right to the very end then hangs saying it is installing then just hangs for absolutely ages.

 

Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 9 of 25 (53,774 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

Hello L_M_J

 

Which printer do you have, and how is it connected to your computer?

 

Thanks,

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Student
Posts: 1
Member Since: ‎08-01-2013
Message 10 of 25 (50,651 Views)

Re: Why does my HP Officejet 4500 say "no scan options?"

I have the 4500 Officejet and it was working fine for years.  Now all of a sudden I too get a message that says "No Scan Options, Refer to device documentation to troubleshoot.  

 

I'm ready to throw this thing out! 

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