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Why does my printer say it's out of paper when I try to print a photo saved in folders on my com

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When I try to print a picture from my pictures file on my computer, I get a message to say that the printer is out of paper.  It will print the picture onto normal paper.

I have printed onto photo paper before, now suddenly it keeps saying that it's out of paper.  I have done nothing to change anything.  I have changed the settings to uknown photo paper just in case but still doesn't help. 

Could you  help please?

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Hi @Ren2,

 

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

 

I would like to help you the best that I can, and I want to make sure i have the correct information.

 

You added your post to a thread started by someone who had a HP Photosmart C6380 All-in-One Printer. Is that the same model printer you have, or do you have something different. If you are not sure here is a support document that can help - How Do I Find My Model or Printer Number?

 

It may also help to know what operating system you computer is running just in case we need to look at software.

 

I will watch for your reply so I can look into this further for you. Please reply at your convenience.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

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