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TrojanF32
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Why doesn't my officejet 6500A turn off with the power button?

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My officejet 6500A does not shut off with the wer button

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Rudy1906
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Sorry that you are having a problem with the power button. 

 

Does it turn on with the power button?

 

Try to perform a hard reset on the printer. Unplug the power cord for 30 seconds and plug it back in. 

 

Make sure it is plugged directly into a wall outlet. 

 

When it doesn't turn off with the button, (at that time), does every other function work, or is it froze?

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