• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

GUESS, i DO NOT UNDER STAND PREFERANCES. DO NOT SEE A CHOICE.

HELP ME

HP Recommended

Because of a move where my previous printer (an HP Color LaserJet Pro M451dn) died, I had to purchase the newer M452dn. It works fine with all software except my Neat scanner software. It shows the documents in color, but they will only print in black and white. This did not happen with my old printer. I am running Windows 10 64-bit software.

HP Recommended

Hi community,

 

I understand the printer is not printing in color. Let's try some steps to help you.

 

✔️ First, check if your drivers working fine: Software and Driver Downloads

 

✔️ Make sure you have tried the steps mentioned in this document - Black Ink Not Printing and Other Print Quality Issues

 

✔️ Clean the color ink cartridge up to 2 times and print a test page to check the result.

 

🛑 If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Thanks,

Agatha
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.