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10-13-2012 07:08 PM
All the color ink cartridges work fine. A new black cartridge was installed 2 days ago. Several one page text pages were printed from the new cartridge and now no black is printed on a printed page. I've cleaned heads and wiped off (using cotton free cloth) connectors. WHY?
10-15-2012 09:10 AM
Sorry, I have no answer but have the exact same problem. Installed a new cartridge, printed fine and then suddenly cannot print black???
11-06-2012 12:03 PM
I have a HP 6500 e709n. I also replaced the black ink catridge today and since then, black will not print. I've tried cleaning printheads. Alignment is not working. Odd that so many of us having a similar problem in a short period of time.
12-14-2012 08:52 AM
This article should help out with black ink problems. Give the steps a shot and let me know the results:
Best of Luck!
03-07-2013 06:57 PM
Tried all the solutions and my printer still won't print with black. I am sooooooo frustrated because the product is out of warranty by about a month!
03-07-2013 07:51 PM
My printer won't print black either! The cartridge is 75% full and I have tried all the solutions listed here! I am not sure if I am under warranty anymore. I think I forgot to register it when I purchased it
It is really frustrating!!
03-13-2013 12:35 PM - last edited on 04-19-2016 12:47 PM by OscarFuentes
I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082