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Irishbodyguard
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Message 1 of 3
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Win 10 update problem, Photosmart 7520

HP Recommended
Photosmart 7520
Microsoft Windows 10 (64-bit)

Hello,
         I upgraded my computer to win 10 and had a Photosmart 7520 printer. The printer did not have a driver for windows 10 so I replaced with a newer model that works with win 10. The new printer works great but I have a problem. I removed the software for the 7520, the only software for a printer is my newer printer. But when I run windows update it shows 2 drivers for the 7520 dated November 2009 and keeps trying to install them and fails. I have no idea how to remove this from windows update. Does anyone have any suggestions? Please advise.

Thank you

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meg0316
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Message 2 of 3
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HP Recommended

Hi, Good Day!,

 

Thank you for sharing this query in this forum.

 

Please try the following steps and hope this help!

 

  1. Go to Settings-> Devices-> Connected Devices
  2. Click on device manager link at bottom of screen.
  3. Open “Printers”
  4. Then uninstall/delete the 'Unknown device' if present.
  5. Then rerun Windows 10 update.

 

Thanks and regards,
meg0316

I work in HP but I am speaking for myself.

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Malcolm5
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Message 3 of 3
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THIS DOES NOT WORK, so can people please stop proposing it as a fix. Can HP and Windows not get together and sort this out once and for all. Maybe simply remove the update altogether, since it is clearly way out of date.

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